FAQ

Product datasheets and specifications are available on each product page. Simply navigate to the product you're interested in and scroll down to find detailed information including dimensions, materials, finishes, and installation requirements.

If you need additional technical information, please contact our team at sales@anatolianrenovations.com.au and we'll be happy to assist.

We offer a range of spare parts and replacement components for our products, including:

• Mixer cartridges and aerators
• Shower handsets and hoses
• Sink accessories and strainers
• Basin waste fittings

For spare parts pricing and availability, please contact us directly with your product model number and we'll provide you with options.

Installation and care instructions are included with every product. If you've misplaced your instructions or need digital copies, you can:

• Download them from the product page on our website
• Email us at sales@anatolianrenovations.com.au with your product name
• Visit our showroom where our team can assist you

General Care Tips: Clean all tapware and fixtures with a soft cloth and mild soap. Avoid abrasive cleaners or harsh chemicals that may damage finishes.

All Anatolian Renovations products are designed to meet Australian standards and regulations. Our compliance measures include:

• WaterMark certification for all plumbing products where required
• WELS (Water Efficiency Labelling and Standards) ratings
• Regular quality control testing
• Partnerships with certified Australian suppliers

We prioritise quality materials, reliable finishes, and thoughtful engineering to ensure our products meet the highest standards.

Freight charges are calculated based on your delivery location and order weight. At checkout, shipping costs will be automatically calculated for your order.

Free Shipping: We offer free shipping on orders over a certain value to metro areas. Check our current promotions for details.

For bulk orders or trade quotes, please contact us directly for competitive freight rates.

Once your order is dispatched, you'll receive a confirmation email with tracking information. You can use this to monitor your delivery progress.

If there are any delays with your order, we'll contact you directly via email or phone to keep you informed. Most orders are processed within 1-2 business days and delivered within 3-7 business days depending on your location.

To track your order:

• Check your email for the dispatch notification containing your tracking number
• Visit the courier's website and enter your tracking number
• Log into your account on our website to view order status

If you haven't received tracking information within 3 business days of placing your order, please contact us at sales@anatolianrenovations.com.au.

Yes, express shipping is available for most products. Express delivery options will be displayed at checkout where available.

For urgent orders, please contact us before placing your order and we'll do our best to accommodate your timeline. Additional express shipping charges may apply.

If your order hasn't arrived within the expected timeframe:

• First, check the tracking information for the current status
• Verify the delivery address on your order confirmation
• Check with neighbours or building management in case it was left safely

If you still can't locate your order, please contact us immediately with your order number and we'll investigate with the courier on your behalf.

Product packaging dimensions are available upon request. This information is particularly useful for:

• Planning delivery access requirements
• Warehouse and storage planning
• Calculating freight for bulk orders

Contact our team with the specific product codes and we'll provide full packaging specifications.

We accept returns within 30 days of purchase for unused items in original packaging. To initiate a return:

• Contact us with your order number and reason for return
• We'll provide you with return instructions and address
• Pack items securely in original packaging
• Return shipping costs may apply unless the item is faulty

Please note: Custom orders and clearance items may not be eligible for return. Contact us for specific enquiries.

Our products come with manufacturer warranties that vary by product category:

• Tapware & Mixers: 5-year warranty on body, 2-year warranty on cartridge
• Kitchen Sinks: Limited lifetime warranty on stainless steel, 5-year warranty on granite
• Vanities & Cabinets: 2-year warranty
• Accessories: 2-year warranty

Warranty covers manufacturing defects and does not cover damage from misuse, improper installation, or normal wear and tear. Keep your proof of purchase for warranty claims.

We're sorry to hear your product arrived damaged. Please follow these steps:

• Take photos of the damage, including packaging
• Contact us within 48 hours of delivery
• Do not dispose of the product or packaging until we advise
• We'll arrange a replacement or refund promptly

Email us at sales@anatolianrenovations.com.au with your order number and photos, and we'll resolve the issue as quickly as possible.

We accept a variety of payment methods for your convenience:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Bank Transfer (for trade accounts)
• Afterpay / Zip Pay (Buy Now, Pay Later)

All online transactions are secured with SSL encryption to protect your payment information.

If you need to modify or cancel your order, please contact us as soon as possible. We process orders quickly, so the sooner you reach out, the better chance we have of making changes.

Before dispatch: We can usually modify or cancel your order at no charge.

After dispatch: You'll need to follow our returns process once the order arrives.

Yes, we offer competitive trade pricing for builders, plumbers, renovators, and interior designers. Benefits include:

• Discounted trade pricing
• Dedicated account manager
• Priority order processing
• Extended payment terms (approved accounts)

To apply for a trade account, please contact us with your business details and ABN.