Privacy Policy

We require personal information to conduct business, offer renovation products and services, and offer a seamless customer experience.

The kinds of personal information that we can gather are:

• Name
• Billing, residential, or delivery address.
• Email address
• Telephone number
• Payment and transaction information.
• Details of the order, e.g., purchased goods, prices, delivery instructions, returns, or warranty.
• Account data, such as usernames, addresses stored, and preferences.
• Information about the device and the website, such as the IP address, browser type, and pages visited.
• Messages you send to us, such as enquiries, reviews, feedback, or images of projects uploaded.

Our collection of information varies according to your use of our services or website.

2.1 If You Are Not Logged In as a Customer

When you browse our website, certain non-identifying information may automatically be collected by our systems. This may include:

• The time and date on which you visited.
• Duration.
• Webpage visits on our site.
• Devices and browsers information.

This information allows us to see the utilisation of our website by the visitors. With this information, we can enhance functionality, performance, and user experience. When you are window shopping and are not yet registered or logged in, this information is normally anonymous.

2.2 If You Create an Account or Make a Purchase

In creating an account, when you order something, seek a price quote, or contact us, we gather the following basic information:

• your name
• email address
• phone number
• Address.

You can add information through purchases, enquiries, reviews, or support interactions. We engage this information to process orders and payments, deliver goods and services, communicate with you regarding your inquiries or orders, provide customer services, and enhance our web presence and services. With your consent, we may also send updates about new products, promotions, or important service information.

We responsibly handle personal information and use it only when it is related to business operations, including:

• Order processing and management.
• Provision of products and services.
• Answering customer questions and providing customer support.
• Dealing with returns, warranties, and service requests.
• Making our site, services, and customer experience better.
• Sharing information regarding orders, updates, or promotions (with permission)

We do not sell or rent your personal information to third parties.

Nonetheless, to run our services, we can disclose the required information to trusted partners, including:

• Secure transaction payment providers.
• Logistic and delivery partners to ship orders.
• The providers of IT, hosting, and analytics that support our site.
• Manufacturers or service partners with product or warranty problems.
• Authorities of the government, when the law demands it.

Sharing of information is done to support our services. We make reasonable efforts to make partners safeguard your data and adhere to privacy requirements.

We take reasonable steps to protect your personal information from three specific risks, which are misuse, loss, and unauthorised access.

Our security practices may include:

• Website encryption
• Restrictions on access to your sensitive information
• Trusted payment systems
• Secure website hosting and monitoring

We collect and store your personal information, and we will keep it until our service delivery ends or until we fulfill our legal obligations. The transmission of your information through the internet and electronic means may result in security risks that we cannot control.

5.1 Overview

We can provide a mobile messaging application that delivers SMS or text messages to those customers who want to receive them. These can be order updates, service messages, or promotional messages.

5.2 Consent and Participation

By taking the subscription, you consent to receive recurring messages sent by us to the mobile number you provide. Participation is optional and does not require making a purchase. Promotions, service notifications, reminders, or updates may be sent as messages, and they may be automated.

5.3 Costs and Message Frequency

We do not impose charges on SMS messages. Nevertheless, regular message or data rates can be used depending on the mobile provider. The frequency of messages can be different.

5.4 Opt-Out and Support

You can unsubscribe whenever you want by sending STOP to any message. When your request has been processed, a confirmation message will be sent to you. To get help, enter HELP or contact us at: Email: sales@anatolianbathroomrenovationssydney.com.au

You can always update your personal details in your account settings, that will change at any time as long as you have an account with Anatolian Renovations.

You can also refer to us to access the personal information we hold about you or to correct any misleading information.